APP automatic renewal set: The small word section is hungry, and you will have a renewal fee for your money.
"Free Open Member" "One Crowd Experience 7 Day Member" "Limited 6 yuan to enjoy diamond members" … Day, Ms. Liu, Shanxi opened the third party to pay the bill, "the pain", this previous video, Editing, social, music, etc. APP has a long-term "quiet voice" to deduct the money in the bank card through a third-party payment station.Like Ms. Liu, many netizens have found that mobile phone sweep can easily open a variety of membership package, and the year service package, but it may fall into the "pit" set by the merchant."Xinhua Viewpoint" reporter survey found that some app "automatic renewal" routine depths, guided consumers into "pit", and set many obstacles to the unsubscribe renewal service, violation consumers legitimate rights and interests.
Opening is a cool, the renewal routine is officially implemented in May 1 this year, the online transaction supervision and management method is officially implemented, and "the" Internet trading operators provide services to provide services, automatic renewal, etc., should accept the pre-service and automatic exhibition in the consumer 5 days before the date of the automatic renewal fee, in a significant manner to pay attention to the consumer independent choice. " However, in reality, the complaint dispute caused by the APP automatic renewal is not a case.
On the relevant consumer complaint table, there are more than 60,000 complaints with the "automatic renewal" for keywords. The reporter’s investigation found that the consumer is constantly: – the automatic renewal fee is not selected. The reporter saw in the "Light Camera" member subscription page, consumers want to subscribe to members, only 3 pay options: "Continuous Package Year" "Continuous Package Season" "Continuous Month".
"Some apps just want to use a month, but the options for subscribe members will default, without other options, it feels strongly sold.
"A netizen wrote in the complaint station.
– Small word is hidden mystery.
Mr. Wu from Hubei downloaded the "pulse" app in order to find a job, and was attracted by the "first charging member only". So, he clicked the golden "Yuan immediately opened" button to pay a member.
But after about 4 months, Mr. Wu found that the software was buckled in addition to 272 yuan.
After he reopened the page, he found that there was a line above the opening button contained the "7-day trial, expired 68 yuan / monthly continuation fee". On the related complaint table, similar problems have more than 900 complaints.
– The preferential price name is not realistic.
The reporter saw on a TV app called "Gathering", its continuous monthly activity price is a discount price of 6 yuan, after scanning code payment 6 yuan, the automatic renewal of the automatic renewal fee on the page shows the renewal fee for 29 yuan. 1 day before the service expires will be delivered through WeChat payment.
Some users have even derive the experience of "anti-automatic renewal routine": "Subscribe to the app member must not be impulsive, must find an idle, pay attention to the operation, so that you can see all the" pits "on the page. "Unsubscribe is not easy, refund is difficult to" enter the pit "easy," pit "is not easy. Consumers cancel the automatic renewal process in some app, so that consumers are unsubscribed into the maze, halo steering, and even refunds.
The reporter downloaded 20 APPs with automatic renewal fees. Only 6 can be unsubscribed within the APP. There are 14 levels of 4 or 5 interfaces that need to be found in a third-party payment station. Click the relevant button to complete the unused.
In addition, partial apps do not provide the unsubscribe method in the email despite the prompt prompt in advance. "I have taught the customer service for 20 minutes, and I have experienced six or seventh steps such as transfer, login, and verification." Mr. Zhang, Shanghai Citizen said. Some app bind the automatic renewal service, it will deduct the next billing cycle a few days before the next service billing period, and the consumer cannot refund.
What is even more, some app has been removed, but the deduction is not stopped. Ms. Song, who lives in Henan, has downloaded a camera software named "Swagie" through the short video station promotion link.
"After downloading the software, it will not be used for 48 yuan. But after paying it, I can’t use it. I will uninstall it. But after 7 months, I found that the software passed the third-party payment station over a third party. 48 Yuan, before 上海嘉定品茶论坛sn and after deduction of about 1400 yuan.
Now the application stores this software, more contacts can’t contact customer service.
"Ms. Song reveals. Clean up and rectify according to law, put the active options to consumers against the APP automatic renewal, and many experts suggest that the current should have a" automatic renewal "issue according to the law to change the" automatic renewal "problem, put the active option Also give consumers.
Liu Junhai, professor Liu Junhai, a professor of Renmin University of China, said that it is necessary to change the consumer subscription service violation of consumer rights protection law, e-commerce law, network transaction supervision and management method, etc. Principles and the principle of autonomy.
"It is 上海普陀区水磨 recommended to take the lead in the national market supervision department, organize Internet enterprises to conduct self-examination and self-correction, and rectify the format clauses and automatic renewal interfaces in the application ports of various consumers, focus on the chaos in which consumers subscribe to automatic renewal members. "Zhongnan University of Economics and Law Digital Economics Research Institute" Executive Dean and Lin said.
Zhao Yuncai, Beijing Yunjia Law Firm, said: "According to the relevant regulations, the third-party payment station may require a significant reminder to consumers before the default deduction, so that consumers choose to unsubscribe or renew, and provide Convenient unsubscribe entrance, explore the end of the interlaced ‘refuser ", which is convenient 爱上海最新网站 for consumers to cancel the order.
"Disk and Lin said that the station can be required to set the complaint window on the subscription page, Unicom Internet Enterindurial Background and Consumer Regulatory Terminal.
Can learn from e-commerce and gametable experience, encourage Internet companies to implement "quantity package" and "monthly package" in the member service system, increase user choice. Xue Jun, Vice President of Peking University Law School, suggested that if Internet companies continue to make a lawsuit against consumer infringement, consumer himself, the Consumers or prosecutor can pass civil litigation or public interest proceedings, or from the market supervision department Order the operation enterprises to rectify, if the company is involved in companies, the competent authority can be respoted by the enterprise according to law.
(Reporter Lan Tianming, Li Ziwei) Source: Xinhua News Agency Related Hot Word Search:.